Human Resources

Toxic acts have no place at work, yet too often, people experience harm. Without the right mindset, leaders might overestimate the problems their people face. Preventing harm takes more than only stopping the most severe behaviors. Unaddressed, minor behaviors and violations at any level heighten isolation, derail creativity, and erode trust. Research estimates that only 3 of 10 workers feel like their voices matter. And almost 75% of violations faced at work go unreported. 

Your people’s unfiltered opinions and creative ideas are your greatest assets. How can you be sure they feel safe enough to speak up? How can you guarantee they feel empowered to advocate for themselves and others?
 
Attendees will adopt an empathy-driven framework to label rooted issues and identify organizational initiatives that restore trust. Managers will acquire skills to ensure that their people feel empowered to speak up, regardless of their role, tenure, or social capital.
 

Prior to the Course:

• You are encouraged – but not required – to complete this survey.

The survey will help customize content for the three upcoming virtual workshops brought to you by Create Safe on behalf of the City of Madison. During the workshops, the Create Safe team will never share data collected from an individual response, but overall trends will be discussed. Create Safe will only share the overall trends with the City, and will clean and make anonymous all provided information when weighing the total feedback.

We matter. Since we spend nearly 90,000 hours working, we deserve to feel this at our jobs. Neurologically, a lack of safety prevents us from experiencing this truth. No matter the reason, when safety gaps emerge, we have no reason to show up and meaningfully engage. 

Our voices matter. To believe this, we must trust that our leaders value our perspectives and care about remedying issues. How can we advocate for others if we lack the skills or practice advocating for ourselves? And how can we ensure that everyone feels comfortable speaking up? 

This program challenges ineffective and outdated status quos to address what truly matters when building healthy, people-centered workplaces. In an authentic discussion, we will explore the importance of and how to define our safety needs. By adopting skills that enhance work relationships, participants will learn to advocate for themselves and others confidently.
 

Prior to the Course:

• You are encouraged – but not required – to complete this survey.

The survey will help customize content for the three upcoming virtual workshops brought to you by Create Safe on behalf of the City of Madison. During the workshops, the Create Safe team will never share data collected from an individual response, but overall trends will be discussed. Create Safe will only share the overall trends with the City, and will clean and make anonymous all provided information when weighing the total feedback.

Burnout is a growing challenge for leaders and teams. Many employees are struggling with exhaustion, loss of confidence, and disengagement. But burnout is not just an individual problem, it’s a systems and leadership issue too. This session focuses on workplace culture and leadership factors that contribute to burnout. This course is not a lecture; most of your time will be in small and large group discussion to analyze strategies for improving our workplace.

Note: If you are having a personal struggle with burnout, you are not alone. Consider reaching out to the Employee Assistance Program or their external partner, FEI Workforce Resilience for free, confidential support.

Learning Objectives:

• Define burnout
• Describe six common causes of employee burnout
• Discuss leadership actions that contribute to workplace vitality

The whole is greater than the sum of its parts. In this two-part series, we'll decode the dynamics of high-performing teams.

Part 1: The Whole is Greater than the Sum of its Parts; Understanding Inclusive and Effective Teams

Building effective teams is a fundamental management competency. This session starts with an invitation to reflect on your experience and the characteristics of effective teams. You will learn to identify different types of teams, the assumptions we make, and the impact of those assumptions have on management and team members. The session will close with a comprehensive discussion of Google’s Project Aristotle, its origin story, and the impact its findings has had on the field of management.

Part 2: We’re Simply the Best; Decoding High Performing Teams

Effective teams and their leaders achieve common goals that positively impact organizational objectives. They accomplish coordinated and integrated tasks independently and as a team, while creating efficient processes and building inclusive relationships. Using the model offered by Google’s Aristotle project as a roadmap to assess, address, and create environments where effective teams can flourish, we will take a deep dive into the five characteristics of effective teams. Placing a special focus on psychological safety, particularly in an increasingly diverse workforce, we will explore the behaviors and team dynamics of each characteristic. We will also learn to recognize our role as leaders and create plans to develop these characteristics in our teams.

This course is presented by Organizational Development as part of our Management Skills Webinars series.

During Conflict Management, participants will have an opportunity to increase their self-awareness regarding their common styles to approaching and navigating conflict. Additionally, attendees will be encouraged to recognize different behaviors that they may engage in that lead to inadvertently increasing tension during a conflict. Finally, they will also be offered strategies and tools to defuse and resolve conflict in ways that honor their values, boundaries, and those of the other person involved. In spite of our focus being on the professional and collegial setting during the training, all of these skills are transferable to other contexts.

Learning Objectives:

• Increasing self awareness about one's personal style of managing conflict

• Recognizing how different behaviors may increase tension
• Exploring tools and strategies to successfully navigate conflict

Note:

Because this course is interactive, we request that you join from a computer or smart device. This course incorporates break-out sessions and we encourage your full participation in the virtual space.

You may have grown comfortable with Zoom for meetings and trainings…maybe so comfortable that you don’t realize that the status quo may be unintentionally excluding participants. Did you know that there are strategies and tips that you can use that can make your trainings and meetings more inclusive and effective for people with disabilities? This session will broaden your perspective and you will leave with actionable tips to use in future trainings and meetings.

Learning Objectives:

• Increase your understanding of disability-related barriers in virtual meetings
• Obtain practical skills to remove access barriers
• Be a better disability ally at work

Course Handouts:

• Course Agenda
• Slide Deck
• Slide Deck - Text

Build awareness on how bias, both explicit and implicit, can impact hiring decisions. Learn how to create an interview process by incorporating job-related behavioral questions with measurable benchmarks to effectively address bias in the interview process and for more objective candidate evaluations.

This course is mandatory for all supervisors and recommended for all interview panelists.
 

Course Resources:

• Position Description Example:  Payroll Clerk
• Handout: Interview Tips
• Handout:  Types of Bias
• Handout: Job Interview Bias Exercise
• Handout: Traditional to Behavioral Interview Questions Exercise
• Handout: Red Flag Process for Hiring Managers

Encendiendo el Crecimiento es una sesión completamente en Español enfocada en explorar áreas como el duelo, la ventana de tolerancia y estrategias para facilitar el balance y la salud mental. Acompáñanos en esta sesión interactiva donde descubriremos componentes de salud mental y practicaremos estrategias para ayudar con la regulación emocional y el balance. Partirás de este entramiento con técnicas prácticas y conocimiento para desarrollar tu bienestar en casa y tu espacio de trabajo.
 

Sparking Growth is a training, completely in Spanish, focused on exploring topics like grief, the window of tolerance, and strategies to foster balance and mental health. Join us for this interactive session where we will explore components of mental health and will practice skills to assist with emotional regulation and balance. Leave the space with practical tools and knowledge to foster your wellbeing at home and workplace.

Feeling safe is vital in creating spaces where people can engage as their best selves. On a neurological level, it is impossible to be present if we feel unsafe. This is true no matter the type or severity of harm faced. Unaddressed or recurring safety gaps erode organizational trust, limit productivity, stifle people's voices, and ultimately cause us to check out.

But when we do feel safe? The results are profound. People who feel safe build stronger relationships, are more engaged, make creative decisions, and experience a deeper sense of belonging.

Creating safe environments doesn't happen by chance. It requires intentional organizational efforts and investing in our people's voices to drive inclusive change.

Applying the Feel Safe framework to their culture, participants work through a process that empowers them to reimagine a people-centered workplace. Participants will diagnose safety gaps before distinguishing individual and organizational paths that foster feelings of safety.
 

Prior to the Course:

• You are encouraged – but not required – to complete this survey.

The survey will help customize content for the three upcoming virtual workshops brought to you by Create Safe on behalf of the City of Madison. During the workshops, the Create Safe team will never share data collected from an individual response, but overall trends will be discussed. Create Safe will only share the overall trends with the City, and will clean and make anonymous all provided information when weighing the total feedback.

Additional City of Madison offerings by Tim Mousseau:

• People-Centered: Because We Matter: Advocating for Each Other to Build Healthy & High-Performing Teams
• Manager-Centered: Alone In A Crowded Office: How Leaders Can Overcome Harmful Behaviors That Foster Isolation

The Inclusive Leadership Conference invites attendees to learn how we can think about leadership in new and different ways. Our speakers will teach you tools to use in the workplace to be a more inclusive leader, especially for trans and queer people, Black, Indigenous, people of color, women and people with disabilities.

Who Should Attend

The Conference is open to all who want to grow as more inclusive leaders. A leader is someone who positively influences a group toward an inspiring vision or goal: no title, or position is necessary to make a difference. Collectively, we need to expand our idea of who and what a leader is and should be.

What You’ll Learn

• Leadership development – Participate in interactive workshops to challenge your assumptions about leadership

• Valuable insights – Learn from experts with life experience on how to face our own biases, address inequalities, and re-imagine inclusive workplaces

• Tips and Proven Strategies –Strategies to practice and add to your toolkit

• Connection – Engage with a diverse community and learn from shared personal and professional experiences

How We Designed the Conference

We involved those who are most impacted by exclusionary practices in the decision making for this conference. We did so by including employees who feel an affinity with the topic to choose the speakers for each day. We want to gather attendees to explore their own unique leadership and hold space for supporters/allies to learn in solidarity.

Sessions

If you are in need of accommodations or have any additional questions including technical support to participate in the conference, please indicate your needs during registration or contact Organizational Development a week before the conference.

Live closed captioning will be available throughout the conference for all attendees.

Cost

• City & PHMDC Employees: Free
• Non-City Employees: $50 per day or $150 for the four-day conference series

Meet Our Conference Presenters

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  Cole Sorensen (he/him) is a mostly-nonspeaking trans autistic person, a public speaker, writer, and consultant. He holds a bachelor’s degree in special education from the University of Minnesota Twin Cities. He has worked extensively with both disabled young people and the professionals who support them as a consultant, PCA, and lecturer. His work focuses on promoting autonomy, self-determination, communication access, and dignity of risk for young people with intellectual and developmental disabilities. He has interned with the Autism Society of Minnesota, where he worked on making their programming more accessible to AAC users.
  
   

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  Emily Blum (she/her) is Executive Director of ADA25 Advancing Leadership and has a passion for helping people and organizations use their voice to create a better, more inclusive Chicago region. Prior to joining ADA 25 Advancing Leadership, Emily held senior positions at some of Chicago’s leading nonprofits, including Metropolitan Planning Council (MPC), Chicago Humanities Festival (CHF) and Heartland Alliance. At all three organizations, she drove branding and strategic messaging campaigns that created new kinds of conversations with a wide variety of audiences. As a woman who experiences a disability, leading ADA 25 Advancing Leadership is both personal and professional. Emily is an ADA 25 Advancing Leadership Member (class of 2018), and that experience gave her additional tools to use her voice on behalf of those who experience disabilities.
   

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  Nakia J. Green (she/her) is the founder of Culture Solutions and Culture Solutions In Action, for-profit and not-for-profit organizations designed to decrease unemployment and underemployment amongst minority and disabled college graduates. She also founded Nakia J Consulting, a consulting firm with specialized capabilities in Leadership Development, Organizational Development, and Diversity, Equity, and Inclusion. Nakia hopes to further the conversation on invisible disabilities in the workplace and its impact on minorities.
  
  
  
  
   

• Maddison E Wagner (she/her) is a Transgender woman and a Certified Peer Support Specialist. Peer support is grounded in lived experience. I use my personal experience with trauma, marginalization, living with mental illness and recovery to help others to deal with different challenges one may be facing and help guide them to a place where they can be their brightest most authentic self and find happiness however that may look for them

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  Sergio Dominguez (they/them) is a doctoral student in counseling psychology at the University of Wisconsin-Madison. Their research broadly examines trans wellbeing, ethical and legal professional issues in psychology, and relationship-centered research and clinical approaches. They provide instruction for mental health practitioners related to treatment with LGBTQ+ clients holding multiple minority identities, focusing especially on bolstering resilience and resistance in trans youth and adults. Sergio’s advocacy includes consulting with elected officials on legislation, advocating for minoritized students in psychology, and engaging in local and national activist-led efforts. In their free time, Sergio enjoys outdoor activities (e.g., hiking, canoeing), cooking, and shopping.
  
   

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  Stephanie Budge (she/her/hers) is an associate professor in the Department of Counseling Psychology at the University of Wisconsin-Madison and the director of the Advancing Health Equity and Diversity (AHEAD) program in the School of Medicine and Public Health at UW-Madison. Her research focuses on emotional and coping processes for transgender youth and adults, as well as the effectiveness of medical and psychotherapeutic treatments for transgender clients. She provides clinical trainings nationally and internationally related to LGBTQ issues, focusing on practitioners’ self-efficacy, knowledge, awareness, and skills. At the University of Wisconsin, she promotes transgender advocacy on campus by providing workshops to students, faculty, and staff related to navigating gender identity within a university environment. As a licensed psychologist, she also provides clinical services to transgender youth and adults.

• ​​​​​​

  Mark Hargrove (he/him, they/them), Jill Nagler (They/Them), and Ginger Baier (She/Her) are all associated with OutReach LGBTQ+ Community Center. Mark is an openly Queer/Non-Binary, gay, and Black person that lives outside of Madison. He is the Program Director and is working on his Doctor of Social Work Degree. Jillip Nagler is the President of the Board of OutReach. Jill is non-binary. Ginger has been affiliated with OutReach for over 20 years. Having served on the Board, Ginger is now the Transgender Advocate.
   

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  ​​​​​​Sharon Brokenbough (she/her) is an ICF credentialed Coach, Author, Speaker, Professor, Wife, Mother, and Founder & Managing Principal of ROS Professional Partners LLC based in the Greater Philadelphia area. ROS focus is to provide support for existing and emerging leaders to increase their overall positive contribution to their organization through Executive Leadership and Career Coaching. ROS also facilitates, educates, and analyzes organizations in the field of Diversity, Equity and Inclusion (DEI). Through this work ROS works with organizations to achieve their DE&I goals through evidence-based research, focus groups, training, coaching and consulting
   

  

  Brandie de la Rosa (she/her) is the founder & CEO of E3inspire. She has a degree in Computer Science with a 20-year career in IT. Combined with her education in Psychology, specifically neuroscience, she decided to launch her own company helping businesses by building cultures that care. She is changing the game in the workplace by transforming the pain of trauma into production via Emotional Intelligence.
  
  
  
   

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  ​​​​​Samantha Baruah (she/her) has spent the past 12 years working with teachers, administrators, and policymakers promoting accessible and equitable public education at local, state, and national levels. Born in Vietnam, she immigrated to the United States as a political refugee and is proud to have become a naturalized citizen of the United States. She received her bachelor’s degree from the University of Iowa and her MBA from Washington University in St. Louis. She is a two-time publicly elected school board member serving from 2008 – 2015. Baruah has also served on the United Way Community Impact Council, 2 PMI chapter boards, Foundation for Madison's Public Schools Board, municipal boards, and is an active volunteer of several nonprofits.
   

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  Tony DelaRosa (he/they/siya) is an aspiring Anti-bias & Anti-racist educator, DEIB Strategist, Spoken Word Poet, and Cross-Coalition Builder. By day he is a Teacher Leadership Coach at Teach for America Miami-Dade, and by night he is a Co-founder of NYC Men Teach's Asian American, Teacher Empowerment, Networking, and Development Initiative. Ask him about critical race / ethnic theory as it pertains to Asian Americans, Brown Asian Americans, and F/Pilipino/a/x Americans!
   

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  Dr. Aaliyah Baker (she/her) began her career in education as a classroom teacher with the Milwaukee Public School system. She earned her Ph.D. in Curriculum and Instruction with an emphasis in Multicultural Education from the University of Wisconsin – Madison. Aaliyah Baker connects critical theory to research and practice in multiple local, state, national, and international settings. Aaliyah Baker addresses issues of social justice on micro and macro levels. She works to advance the constructive dialogue around race, racism, and culture to advance responsive practices.
  
  
  
  
   

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Morgan L Phelps (she/her) is the Founder and CEO of Colorful Connections, a social enterprise that transforms organizations into better versions of themselves by helping employers build, retain and grow inclusive teams that represent the communities they serve. Morgan also teaches Corporate Social Responsibility and Diversity in Organizations at Marquette University. Colorful Connections provides long-lasting solutions for employers who are invested in creating diverse and inclusive teams (such as talent placement services and cultural competency workshops). Colorful Connections also helps underestimated professionals secure promising careers, doing what they love with organizations committed to diversity and inclusion. Beyond serving as a change agent for diversity and inclusion, Morgan has more than 15 years of experience working as a PR and Communications Specialist, and she is a member of Alpha Kappa Alpha Sorority, Inc and TEMPO Milwaukee.

•  Jason Glozier (he/him), disability rights and service coordinator for the Madison, Wis., Department of Civil Rights. Glozier's background includes nearly two decades of working in disability rights with organizations such as Adapt, Not Dead Yet, and the Wisconsin Board for People with Developmental Disabilities.

Kelly Jackson is an international award winning Native American artist. Her edgy and soulful pieces have decorated stages across the United States, Europe and Canada. Her music has gained admiration for its unique flare, soulful vocals and remarkable ability to inspire and empower her listeners. Her debut album, Spirit of a Woman earned a NAMA for best Americana Album of the Year, her second, Renditions of the Soul, also received international recognition. Her single, After All This Time, earned a #1 spot on XM World and Indigenous Music Countdowns. She has been inspired and influenced by some of the most powerful women in music; Pure Fe, Buffy St. Marie, Etta James, Josh Stone, Amy Winehouse and Susan Tedeschi to name a few. Most recently, Kelly has collaborated with other inspirational artists, touching on a more alternative style pulling from spoken word, rap, and reggae with her recently nominated hit single, Wake Up. Ms. Jackson’s genre is Native Americana, having roots in folk, jazz, blues, country, hip/hop and rock all infused with native influences. She has shared a stage with some of the greatest, Indigo Girls, Wade Fernandez and Bill Miller.

Resources

Previous conference materials 

Making decisions can be one of the most difficult and stressful things leaders do. Involving others can relieve some of that stress as you gain new perspectives. Inclusive leaders make decisions with, not for, those who are impacted. This improves the quality of our work and relationships with each other. This session will cover basics of stakeholder mapping and group decision-making. 

Course Materials

• Course Handout
• Fillable Empathy Map
• Course Slides

In-Person Sessions

The following training dates are being offered in-person to City Employees only. These sessions may be switched to virtual - if this happens, participants will be notified and sent a Zoom link to join.

• April 27, 2023 - Madison Municipal Building, Room 204 (215 Martin Luther King Jr. Blvd)
• July 12, 2023 - Madison Water Utility's Heim Building Conference Room (119 E Olin Ave)

You will notice there are separate registration buttons on this course page for these sessions - be sure to select the session you want and to note the location when adding to your calendar. This will help you plan for travel day-of and to ensure you arrive at the correct training since locations vary for each in-person session. 

Do you want to learn how you can create a welcoming environment for LGBTQ+ colleagues, friends, city residents, and visitors? You’ll get an overview of LGBTQ issues with a focus on issues that affect transgender people. With this foundation, you’ll be ready to discuss LGBTQ+ inclusion and how to create a welcoming environment in your workplace and in other spaces you participate in. You are also encouraged to register for LGBTQ+ Part 2: Contributing to Systemic Change

Learning Objectives:

• Define basic LGBTQ+ terms and differentiate the concepts of gender and expression, sex assigned at birth, and sexual orientation.
• Understand and apply key LGBTQ+ concepts to yourself and others
• Name two disparities experienced by LGBTQ+ communities

A follow-up to the foundational welcoming skills discussed in LGBTQ+ Inclusion Part 1, this course dives deeper into institutional inequity for LGBTQ+ people and discusses how to create systemic change. You will engage in reflection and discussion of how to involve the voices of transgender, gender non-conforming, and non-binary people in decision-making in City operations. Prerequisite: LGBTQ+ Part 1: Creating Inclusive Spaces

Learning Objectives:

• Name two examples of institutional biases experienced by transgender, non-binary, and gender non-conforming people
• Identify ways to involve the voices of transgender, gender non-conforming, and non-binary people indecision-making
• Name ways the City upholds institutional biases, and how City employees can work to deconstruct these systems

This course has been canceled until further notice. We apologize for any inconvenience. 
We go through many changes through our personal and professional lives. This course aims to give you insight into how change happens and how you can gain confidence in the midst of it all. You’ll learn about the individual’s role in change, the ADKAR framework, and the three ingredients in a successful change. 
Note: This course is a prerequisite for “Moving Teams Through Change”. 

Learning Objectives:

• Acknowledge that successful organizational change occurs when a mass of individuals decide to change.
• Describe the five elements of change in the ADKAR framework.
• Complete an individual ADKAR assessment, including identification of the barrier point. 

Note: Because this course is interactive, we recommend joining from a computer or smart device. Phone-only participation is not recommended.

Course Handouts:

• ADKAR Change Model
• Change Evaluation Worksheet

The City of Madison provides reasonable accommodations to qualified individuals with disabilities or long-term medical conditions when the accommodations are directly related to performing the essential functions of a job, competing for a job, or for enjoyment of equal opportunities. These accommodations help our employees, our agencies, and our organization to be more inclusive, innovative, and thriving. Supervisors have a critical role in the accommodations process. This course will provide the fundamentals of accommodations, explore the role of the Supervisor in this process, and inspire us to creatively look at our positions and job functions in a way that supports employees toward individual and organization excellence.

This course is mandatory for all supervisors.

Are you involved in projects at the City of Madison but don't officially carry the job title of Project Manager? Join us for this introductory Project Management session. Here you'll learn about the necessary components to assess and begin a project.

We recommend that you come to the course with a project in mind. It can be a project you're already working on or something you have coming up. If you bring your project idea(s), you’ll be able to apply and practice what you learn right away.

Course Materials:

Project Management Fundamentals Slides
Project Management Roles and Responsibilities
Assessing a Project Idea
Process Groups-Knowledge Areas

Congrats! Your team did a thing! A very cool thing! A new policy, a massive project, a successful program, a game-changing new procedure. How do you share your success so the City can learn from and collaborate with you? And perhaps more importantly, how do we share our progress and setbacks with those impacted by our work?

With these resources, you’ll learn how to tell your success story and deliver a powerful report-out to internal and public stakeholders.

Course Resources

Report Out Techniques Flipbook
Reimagining Report-Outs Slides
 

Have you experienced a stressful, perhaps traumatic event in the workplace? As a supervisor or manager do you feel prepared to handle and support your staff through these abnormal events? Join us to learn more about critical incidents, how they present in the workplace, normal reactions your employees may experience, and your role as a supervisor. We will share resources, skills, and information to better prepare you for handling these events in a trauma-informed way that will leave your staff feeling supported and will provide a smoother transition back to normal operations.

Learning Objectives:

• Discussing what a critical incident looks like and how it impacts employees
• Increasing awareness about supervisor’s/manager’s role in addressing the critical incident and supporting employees who were impacted
• Learning about resources to assist when a critical incident occurs and how EAP will be involved in the response

Because this course is interactive, we request that you join from a computer or smart device. This course incorporates break-out sessions and we encourage your full participation in the virtual space.

The learning curve for new supervisors is steep! This virtual workshop explores the responsibilities and impact you make as a supervisor. We'll discuss employee experience and moments that matter between you and your staff. There will also be time for networking and discussion with other supervisors. You'll leave the orientation with a resource guide and development plan template. Though we can't tell you everything you need to know in 90 minutes, we can help you get your bearings and navigate your new role.

Who should attend?

Required for:

• All new supervisors, whether you are new to the City or were promoted into a supervisor role.
• Existing supervisors who never participated in Supervisor Development Program

Recommended for:

• Supervisors who completed Supervisor Development Program more than 5 years ago (pre-2017), as a refresher
• Supervisors of supervisors, to support you in onboarding, coaching and developing your staff

Course Materials

Prework:  Get Ready for Supervisor Orientation

Handout: STARS Framework

Slides: Supervisor Orientation

Follow-up:  Supervisor Development Plan

Also Recommended

Our new Supervisor Network is a community for supervisors, by supervisors. It's a great space for new supervisors to make connections in a collaborative learning space.

Check out the new Supervisor Resources on Employeenet. This is a collection of information and tools that support you in your day-to-day management work.

Are you a supervisor that wants more tips and insights in how you can support your LGBTQ+ staff and foster an inclusive work environment for existing and new employees? In this course, you will learn more about your responsibilities as a supervisor and come away with actionable ways to promote inclusion within your team.

Prerequisites:

This course is for supervisors who have attended LGBTQ+ Part 1: Creating Inclusive Spaces and/or LGBTQ+ Part 2: Contributing to Systemic Change.

Learning Objectives: 

1. State supervisor roles in supporting transitioning employees and all transgender, non-binary, and gender non-conforming employees regardless of transition status
2. Name ways to protect legal name and sex assigned at birth information
3. Demonstrate prevention and recognition of and response to harassment in the workplace

Even before the COVID pandemic, trauma was widely prevalent in our society. The collective trauma we are all experiencing now as the result of this pandemic has only exacerbated the issue. Moreover, trauma has negatively affected organizations, taxing already stressed systems of care and practitioner wellness. Trauma-informed care (TIC) is an intervention and organizational approach that focuses on how trauma may affect an individual’s life and their response to supervision. Trauma-informed supervision (TIS) is taking the key principles of TIC and applying them in a relational way with supervisees. This presentation will take a closer look at how the application of the six values of trauma-informed care in supervisory practice can and will drive connection and can be applied in multiple service settings. We will also examine implicit bias and ways supervisors can address their own biases to better connect with a diverse and inclusive workforce. Never has this topic been more relevant and needed in our workspaces.

Learning Objectives:

• Understand the significance of the Adverse Childhood Experiences (ACE’s) study as a public health and workplace concern.
• Define and identify key terminology and concepts related to trauma
• Articulate what trauma-informed care is and identify the six principles of a trauma-informed, compassionate work culture.
• Understand how past trauma and a traumatized workspace can affect employee engagement, health, and productivity.
• Identify some of the best practices of trauma-informed supervision.
• Define implicit bias and identify ways to overcome it.
• Become familiar with diversity, equity and inclusion and its place in the trauma-informed workspace.
• Describe the next steps to implementing trauma-informed care in the workplace.

Note:

Course Materials:

• Trauma-Informed Supervision One-Pager
• Four Steps to Identifying and Stopping Implicit Bias for Managers
• The CLEAR Model
• Trauma-Informed Supervision Practice Opportunities

“We must transform ourselves to transform the world.” -Grace Lee Boggs

As managers and leaders who recognize there are systems of oppression in the workplace that we must reckon with and dismantle, we must also tend to the internal work within ourselves to build equity, inclusion, and belonging. We cannot wait for the “system to transform” – we also have to “transform ourselves.”
This session is for managers, or anyone who leads teams, to explore how their own identities shape their worldview and thus their management style and approach. Participants will explore concepts such as intersectionality, positionality, identity salience, reflective practice, and deep listening. Through individual and group activities and a case study, participants will use their own self-awareness, behaviors, and interactions as sites of learning.

Learning Objectives:

1. Exposure to the concepts of intersectionality, positionality, identity salience, and reflective practice
2. Practice reflecting on one’s own identities
3. Practice deep listening skills with colleagues
4. Practice a liberating structure model for solution building