Mission Statement

The mission of the City of Madison Employee Assistance Program (EAP) is to provide 24-hour personalized & culturally inclusive counseling, management consultation, resource referral, education, and trauma response for both work and personal problems. The services are free and always voluntary for staff, their family members and significant others, as well as retirees.

Our organization’s most important assets are its employees and their health and overall wellbeing. We are committed to providing confidential services designed to help City employees prevent or resolve personal, family and workplace problems. We strive to create and support workplaces where individuals with diverse backgrounds and experiences can feel empowered and flourish in the organization.

What We Can Do for You

Most people will face situations that are difficult to handle alone. When this happens, the City of Madison Employee Assistance Program provides EAP program services and critical incident stress management services.


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Services Overview Video