Water Utility

The City of Madison has moved to a new Municipal Services payment portal.

To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, use auto-pay, or get high water use notifications, you will need to create a new account and re-sign up for these features.

• Each customer will receive a paper bill. You can pay your bill by mail, in-person, or online.
• Customers will not be charged late fees for December bills.
• Hourly water usage, threshold notification, and e-billing features will be available soon.

• Email us at municipalbilling@cityofmadison.com with questions.

Register for an Account Learn more about the new portal