Understand the Data
Winter 2019
The data were presented to the Voice of the Customer Team (VOC) on January 15, 2019. In the intervening weeks, the VOC developed a set of recommendations to help the City understand the data and develop appropriate responses.
Survey Response FAQ
Have a question about Survey Response? Contact PE@cityofmadison.com.
City-wide Reports and Recommendations
February 2019
The findings of this comprehensive survey returned both areas for improvement and areas for celebration! Demonstrating continuous improvement requires that we all build upon the momentum provided by the Employee Voice Survey toward the outcomes we seek. Based on the findings, Performance Excellence teams made a series of recommendations to accompany the NES reports.
City of Madison Recommendations Summary
NES Workplace Report
NES Comparison by Demographic Characteristics Report
NES Technical Appendices
Department & Division Reports
March 2019
- On March 18, 2019, Organizational Development will present department/division specific results to department/division heads.
- By May 1, 2019, department/division heads will provide Employee Voice Survey Action Plans that outline the departmental response to their reports.
- Departments/divisions may include in the plan those efforts already under way through other city or department-specific initiatives, such as actions described in equitable workforce plans (e.g., employee mentoring/onboarding; regular department-wide staff meetings, etc.).
- The results of these plans will inform a larger, Citywide action plan.
Sample Report
Link to Reports (available 3/18), Access for Department & Division Heads only
Action Plan Template
Employee Voice Survey Action Plan Toolkit
To help support Division & Department Heads and staff in creating the Employee Voice Survey Action Plan, Organizational Development has developed the following tools:
Department Needs Assessments
Before you jump headlong into the Employee Voice Survey Action Plan, it can be helpful to know where you’re starting. The following Needs Assessments can help you gauge your capacity and skill levels so that you know where to turn for resources:
Full Needs Assessment Toolkits
Individual Assessment Activities
Skill Development Sessions
Once you’ve identified specific areas where you may need more support, be sure to enroll in the Performance Excellence Series courses offered by Organizational Development. These sessions will provide knowledge- and skill-building exercises geared toward completing your Employee Voice Survey Action Plan in ways that showcase your team’s strengths and work to-date, as well as providing concrete, actionable steps for improvement.
Performance Excellence Series Course Schedule
Consultations
Looking for more customized assistance and support? Sign up for a 1-hr consultation session with your HR Analyst or an Organizational Development Specialist to talk through your Action Plan
Consultation Schedule
Action Plans
Getting Started Guide:
Get a copy of the template and upload your Action Plan: