We are entrusted by the people of Madison to supply high quality water for consumption and fire protection, at a reasonable cost, while conserving and protecting our ground water resources for present and future generations.

In fulfillment of this mission, Madison Water Utility pledges to provide a service that its customers will find to be of great value, and that interactions with the utility staff will be helpful and positive.

As a customer of MWU, you have the right to:

  • Clean, safe water free from objectionable taste, odor, and color.
  • Water pressure that is neither too low nor too high.
  • Be secure in the knowledge that sufficient water will always be available to fight any fire in your neighborhood.
  • Ready access to information regarding water quality and testing, billing and metering, project news, water conservation and efficiency, and other items of interest in an easy-to-understand format.
  • A fair and efficient process to resolve complaints and disputes.
  • Courteous and respectful treatment at all times by MWU staff.


More information:
Brochure from the Public Service Commission of Wisconsin regarding your rights as a residential utility customer.