Human Resources

In this full day workshop, invited agencies will learn how to maximize the Agency work plan template to manage the top 10 priorities to completion in the upcoming year. Pre-work is required to be submitted in advance to Organizational Development.

Workshop Resources

• December 2023 Workshop - Prework
• Agency Work Plan Blueprint - Prework
• Agency Work Plan Template

An important component of bringing your best self to work is to bring your authentic self to work. This course strives to show you how being vulnerable while setting appropriate boundaries may improve your work relationships and reduce the impact that work stress has on your personal life. Additionally, we will discuss the benefits of self-care in order to boost your resiliency and emotional intelligence, two important factors that contribute to feeling more fulfilled in your job. Please join us for this interactive course and make a plan to manage stress and improve your overall wellness.


 

In this half-day workshop, you’ll learn how to maximize your productivity through your Individual Work Plan. The result: increased productivity and efficiency in your week without needing to do more, plus increased engagement for the work you do. In the second half, you’ll learn how different behaviors and mindset shifts can help you in positive ways towards productivity, and ensure that work planning can be executed both effectively and efficiently.

Course Resources

• Template: Individual Work Plan
• Template: Agency Work Plan (for Supervisors)

• Handout: Weekly Brain Dump

Sparking Growth is a training focused on exploring topics like grief, the window of tolerance, and strategies to foster balance and mental health. Join us for this interactive session where we will explore components of mental health and will practice skills to assist with emotional regulation and balance. Leave the space with practical tools and knowledge to foster your wellbeing at home and workplace.

Learning Objectives:

• Gather understanding about topics like grief, stress curve, and window of tolerance.

• Practice emotional regulation and grounding skills.

• Build community by connecting with other colleagues at the City of Madison who are practicing similar skills.

Because this course is interactive, we request that you join from a computer or smart device. This course incorporates break-out sessions and we encourage your full participation in the virtual space.

Does it feel like everyone is on edge lately? Where people are angry or lashing out? Do you need additional skills to better handle this? Then join us in learning about Trauma-Informed Customer Service, which is all about how we can provide customer service to people who have had bad things happen in their lives.

As humans, we tend to internalize our negative experiences and the stress that comes with those. An example is the communal trauma that we all have been experiencing with the pandemic. The stress can accumulate and make us feel anxious or angry, and make it easy to lash out at others. Come learn about how to reframe these situations and acquire some techniques to better handle challenging customers.

On Demand Option:

Now available as a 45 minute recorded video presentation so you can watch at your convenience or use as a refresher if you attended the live version. We encourage viewers to use the Questions handout to process the concepts presented, whether you watch on your own or with your work group. If you prefer a more interactive experience, please register for one of the upcoming sessions by clicking the button on the right.

Course Resources

Please read through the following materials before viewing the recording:
Handout: Trauma-Informed Customer Service Training
Handout: Trauma-Informed Customer Service Training Questions

Join us for a deep dive into what it means to live trauma-informed. We will explore the impact of trauma on a personal level and how it shows up in the workplace. We will provide you with skills to navigate this in the workplace by learning more about how to have difficult conversations, how to regulate, and how to set appropriate boundaries.

Learning Objectives:

• Discussion about types of trauma and how it shows up for different individuals
• What trauma looks like in the workplace
• Learn skills to help have difficult conversations, regulate, and set appropriate boundaries

Because this course is interactive, we request that you join from a computer or smart device. This course incorporates break-out sessions and we encourage your full participation in the virtual space.

Before we lead others, we must first learn to effectively lead ourselves. For most of us, our personal values guide how we feel and act day-to-day. The four principles of Values-Based Leadership help us lean into our values while remaining curious and open to the values and experiences of others.

Through self-reflection, a balanced perspective, true self-confidence, and genuine humility, we can grow our leadership from any position. This is an excellent course for people at all levels in their leadership journey.

Learning Objectives:

1. Become familiar with the City of Madison's Leadership Framework
2. Reflect on your own values and how these can help guide you in your daily leadership work
3. Begin to practice the Values-Based Leadership Framework

Course Materials:

• Values-Based Leadership Slide Deck
• Values-Based Leadership Learner Workbook - Fillable

Note: A significant part of this course is spent in small group discussion in Zoom breakout rooms. You will also need access to the Fillable Learner Workbook during the course. Using a computer, tablet, or at minimum a smartphone is recommended. Phone-only participation is discouraged because it will be difficult to access course materials and interact with others in your small group.

If you are planning to broadcast the course in a conference room for a group, contact the instructor ahead of time for special instructions and activity modifications.