Service Animals and Emotional Support Animals in Places of Public Accommodation
Course Description
People with disabilities use service and support animals to meet their access needs and maintain safety and independence. If a person with an animal comes to your building or meeting, do you know how to avoid discrimination and when to grant access? This interactive training will help agencies better understand relevant laws and city ordinances, know how to identify service animals and emotional support animals and how to provide excellent customer service to people who use service and support animals in public places.
Learning Objectives
- Increase understanding of relevant laws and city ordinances
- Identify service animals and emotional support animals and avoid discrimination
- Provide excellent customer service to people with disabilities who have animal assistance