Language Access: Using LanguageLine Solutions
Course Description
In order to build and sustain inclusive and multilingual spaces in our organizations, everyone’s voice and lived experiences needs to be valued and recognized. It is critical that all City staff have the necessary tools and information to communicate with those whose primary language is not English. Do you know how to support individuals who drop by or call your office in a language other than English?
Attendees will learn how to connect with an On-Demand interpreter, inclusive practices in working with interpreters, and participate in scenarios to practice learned skills, including communicating with people who use sign languages. You will also learn about the City of Madison’s Language Access Program, services, and compliance requirements.
Learning Objectives:
- Connect with an On-Demand interpreter
- Use inclusive practices when working with interpreters
- Communicate with people who use sign languages
- Explain the City of Madison’s Language Access Program, services, and compliance requirements