• The long road to smart meters Posted 01/29/2014

    Out of the dark ages In 2010, Madison Water Utility had a decision to make. The device it had been using for decades to record water use inside Madison homes was about to become obsolete. "They were going to quit manufacturing our Read-o-Matic system that was first introduced in 1958," recalls MWU customer service manager Robin Piper. "We knew we had to come up with a new way to read meters."  Read more »
  • Frozen on the inside: Indoor flooding season is here Posted 12/05/2013

      "I can't believe how much water is in this house!" They're known among Madison Water Utility inspectors simply as "flooded houses" – homes with collapsed ceilings and peeling drywall, water pouring out from under doors, thick ice on the insides of windows. Water Utility service inspector Mark Ertel recalls a case one winter that started with a call about a water main break. Read more »
  • Sometimes, it's what you don't see Posted 09/25/2013

    The stories keep coming in – the landlord who found a broken showerhead spewing water in an unoccupied apartment; the man with a silently running toilet; the couple unaware that a burst hose was gushing in their yard. "They normally say, 'It's impossible. There's no way for that much water to be used and I wouldn't notice it,'" says Madison Water Utility customer service representative Sherri Becker, who often fields calls from customers who've gotten a "continuous usage" letter from the utility to alert them about a possible water leak. Read more »