New Municipal Services Payment Portal

The City of Madison has moved to a new Municipal Services payment portal.

To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, use auto-pay, or get high water use notifications, you will need to create a new account and re-sign up for these features.

  • Each customer will receive a paper bill. You can pay your bill by mail, in-person, or online.
  • Customers will not be charged late fees for December bills.
  • Hourly water usage, threshold notification, and e-billing features will be available soon.
  • Email us at with questions.

Register for an Account Learn more about the new portal

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