Department of Transportation

Starting Sunday, August 23, Metro will increase its level of service.

Due to budget constraints and staffing limitations, Metro is not able to return to the same level of service that was provided earlier in the year. However, as businesses and college campuses make plans to open in the fall, Metro must increase its current service level to accommodate as many riders as possible while its reduced bus capacity limits (20 riders per bus) are still in effect.

Future Public Hearing
Due to the tight timeline and overall uncertainty of the pandemic, it was not possible to hold a public hearing before making these service increases. A public hearing will be scheduled in the fall for riders to give input on the increases put into place. Depending on budget abilities and the current effects of Covid-19 at that time, route adjustments based on public comments may be made in early 2021.

Give Feedback
Passengers are encouraged to provide feedback on this updated service. All feedback will be reviewed and taken into account during the public hearing process. Feedback can be submitted by filling out an online form at mymetrobus.com/feedback or contacting Metro's customer service center at (608) 266-4466 or mymetrobus@cityofmadison.com.

Plan Your Trip
Riders can plan future trips now at mymetrobus.com or on the Google Maps app. An online Ride Guide is currently being developed and will be available in September.

Service Available
A route-by-route service description with updated online schedule links are available at this link:
https://www.cityofmadison.com/metro/contact/covid-19-updates/service-level-increase/service-level-details

For more information, contact the Metro customer service center at (608) 266-4466 or mymetrobus@cityofmadison.com. Complete information is available at mymetrobus.com.