Water Utility

Madison, WI – March 18, 2014 –Homeowners across Madison have been receiving official-looking letters from a company called HomeServe USA offering insurance for water service lateral lines (the pipe that runs from the main under the street to a home). However, the company is not affiliated with the City or with Madison Water Utility, and the letters are simply part of a wide-spread sales campaign.

While it is true that water service line repairs are a homeowner’s responsibility, it’s a good idea to read the fine print before buying any insurance policy. You can also check with your current homeowner’s insurance company to see if lateral damage is already covered by your current policy.

Some homeowners may have recently purchased sewer line insurance through a company called Service Line Warranties. That company was selected by the City to sell optional coverage for sewer line service, repair or replacement.