Water Utility

The City’s contract with Service Line Warranties of America (SLWA) has ended. While the partnership no longer exists, this change will not impact coverage or service for the nearly 12,000 current subscribers. New customers will be able to enroll starting in May. For information contact SLWA at 1-866-922-9006 or visit www.slwofa.com.

With this change, the City wants to remind all homeowners they are responsible for maintenance and repair of their private sanitary sewer lateral or pipe. The private pipe extends from the home to the point of connection to the public sanitary sewer main, typically in the center of the street.

If a homeowner is not sure what kind of pipes are under his or her home, homeowners may contact the City of Madison Engineering Division for assistance at 608-266-4430. Engineering has records of all public sewer mains. For more information about homeowner responsibility and resources, visit the City of Madison's Engineering Division website.