Public Notice to All Customers


Madison Water Utility has filed an application with the Public Service Commission of Wisconsin (PSCW) to increase water rates. The increase is necessary due to a 9.5 percent increase in gross plant investment and a 5.4 percent increase in operating expenses since the last water rate case was completed in 2018.

The total increase in water revenues requested is $3,792,351 which will result in an estimated overall rate increase of 8.9 percent over the water utility’s present revenues. If the request is granted, the water charge for an average residential customer with a ⅝-inch or ¾-inch meter who uses 4,000 gallons of water per month will increase from $26.52 to $29.92, or 12.8%. This increase only applies to the Water charges on your bill. Charges for Sewer, Storm Water, Landfill, and Urban Forestry are not a part of this rate application.

A telephonic public hearing on the application has been scheduled for Friday, May 15, 2020 at 10:00 a.m. This virtual hearing has no physical location. This is a virtual hearing to which members of the public may attend by telephone or listen to live broadcast on-line. Scheduling questions regarding this hearing may be directed to the PSCW at (608) 266-3766.

To attend by telephone use the following:

  1. Dial-in #: (855) 947-8255
  2. Passcode: 8333 379#

For assistance with connecting, dial (800) 766-1863. For assistance once connected, dial 0. The Commission requests that persons dial-in no sooner than 9:45 a.m. Calls placed after 10:00 a.m., may not be received. The Commission intends to webcast the audio of this hearing live on the Commission’s web site at under the “Live Broadcast” button. The Commission encourages those with adequate internet service, who desire only to observe the hearing, do so on-line rather than by telephone.

A person may testify in this proceeding without becoming a party and without attorney representation. A person may submit this testimony in only one of the following ways:

  • Web Comment. Go to the Commission’s web site at, click on “File a Comment” button. On the next page, select the “File a comment” link that appears for docket number 3280-WR-115. Web comments shall be received no later than Monday, May 18, 2020.
  • Oral Comment. Spoken testimony at the virtual public session. The Administrative Law Judge may receive an oral comment from any member of the public in attendance after the close of any party and Commission staff testimony. The Administrative Law Judge will receive such comments by unmuting each phone connection one at a time and inquiring into the each caller’s desire to comment.
  • Mail Comment. All comments submitted by U.S. mail shall be received no later than Monday, May 18, 2020. A mail comment shall include the phrase “Docket 3280-WR-115 Comments” in the heading, and shall be addressed to: Attn: Docket 3280-WR-115 Comments, Public Service Commission, P.O. Box 7854, Madison, WI 53707-7854.

The PSCW intends to webcast this hearing live on the PSCW’s web site at under the “PSC Live Broadcast” button.

All documents in this docket are filed on the Commission’s Electronic Records Filing (ERF) system. To view these documents: (1) go to the Commission’s E-Services Portal at, (2) enter “3280-WR-115” in the box labeled “Quick Single Docket Search,” and (3) select “Documents”.

If you have any questions, please contact Madison Water Utility at (608) 266-4651.