Our Billing Office is open for in-person payments of your Madison Municipal Services Bill. Outside drop-boxes, mail, online or phone payment options are also still available. Madison Water Utility started charging late fees again beginning with the Nov. 6, 2020 bill.

Our customer service staff is here to help if you have any questions:, phone: (608) 266-4641. Madison Water Utility never disconnects customers for late payments, and we do not turn over customer information to credit bureaus.

Tap Water Safety

There have been some concerns about the availability and safety of tap water during the COVID-19 outbreak. This virus is not known to be a waterborne pathogen, and people can continue to use tap water as they normally would–for drinking, hand-washing, cooking, etc. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to disinfection, and standard treatment and disinfectant processes are expected to be effective. Madison Water Utility always adds a small amount of chlorine to disinfect all the water pumped through our system.

Tap Water Availability

Madison Water Utility has a Continuity of Operations Plan that outlines our essential functions and provides guidance on response during emergencies. First and foremost, our essential function is to provide safe water for daily needs and fire protection. Our emergency planning helps ensure we always have enough trained staff to keep the water running, even in times of widespread illness.