Contact Directory
Take a look through the Water Utility contact directory to find the department you're looking for.
Billing and Payments Customer Service
- Our Billing Office is open for in-person payments of your Madison Municipal Services bill. Staff Hours: Monday - Friday: 7:30am - 4:00pm
- Phone: (608) 266-4641
- Email: municipalbilling@cityofmadison.com
- After-hours payment box: 119 E Olin Avenue
- Inquiries relating to stormwater/sewer charges: Call City Engineering at (608) 266-4751
- Sign up for Madison Water Utility news & alerts
Community Outreach
- Phone: (608) 261-9272
- Email: water@madisonwater.org
- eNews: Sign up for Madison Water Utility News & Alerts
Contact Madison Water Utility
- Phone: (608) 266-4651
- Email: water@madisonwater.org
- eNews: Sign up for Water Utility News & Alerts
Contact Us
- Report a Main Break/Emergency: (608) 266-4661
- After Hours Emergency: (608) 266-4665
- Office: (608) 266-4651
- 119 East Olin Ave., Madison, WI 53705
- Office Hours: 7:30 a.m. - 4:30 p.m. (Closed for official City holidays)
- Email Us
Contact Us
- Report Main Break/Emergency: (608) 266-4661
- Report Emergency After Hours: (608) 266-4665
- Office: (608) 266-4651
- Fax: (608) 266-4426
- Office Hours: 7:30am - 4:00pm, M-F
- Drinking Water Concerns/Questions
- Email Us
Contáctenos
- Usted tiene derecho a un intérprete gratis.
- Facturación: (608) 266-4641
- Calidad del Agua: (608) 266-4654
- Emergencias despues de horas: (608) 266-4665
- Otras preguntas: (608) 264-9285
- Correo electrónico
- Horas de oficina: 7:30 am- 4:00 pm, Lu-Vi
Madison Water Utility Flow Test Hotline
- Email: flowtest@madisonwater.org
- (608) 261-9622
- Flow Test WebPage
Media Contact
- Marcus Pearson
- Public Information Officer
- Email: mpearson@madisonwater.org
- Phone: (608) 266-9129
- Sign up for: Water Utility News & Alerts
Meter Shop
- Phone: (608) 266-4765
- Email: metershop@madisonwater.org
Project Design and Construction Contacts - Capital Improvement Program
- Water Engineering Staff
- Phone: (608) 266-4646
- Fax: (608) 266-4644
- Email: Engineering@madisonwater.org
Water Main Flushing
- Phone: (608) 261-9128, Flushing Info Hotline: (608) 261-9178
- Email: water@madisonwater.org
- eNews: Sign up for Water Main Flushing Updates
Water Quality
- Phone: (608) 266-4654
- Email: water@madisonwater.org
- eNews: Sign up for Water Utility News & Alerts