Course Description

With the incidence of dementia on the rise in our country, the State of Wisconsin is mobilizing to meet the needs of its citizens by becoming dementia friendly. Many of the smaller communities in Dane County have already begun this journey. Middleton was the first to commit to this goal. In 2016 the City of Madison has a goal to become dementia friendly. This will take initial training and buy in from the citizen groups, city managers and city employees with the hope that by setting this tone, Madison's businesses and organizations will see the value in becoming dementia friendly. This training will include:

  • An explanation of a dementia friendly community
  • A brief overview of dementia
  • Signs that a customer may have memory issues
  • Tools to help employees improve interactions and customer service to those citizens
  • Information about potential environmental changes including signage
  • Resources to help employees