Course Description

Are you getting ready to return to your in-person workplace? Feeling concerned, anxious, and curious about how things will be “back in the workplace” post-COVID? You’re not alone! Join our panel of City of Madison team members whose teams have already made that transition to in-person service (or never left it) to learn how to stay safe and healthy while also providing the highest quality service for the common good of our residents and visitors.

Intended Audience: This session is designed for any employee who will be returning to in-person service. The emphasis will be on providing customer service and support to the public (i.e., external public service).

• Bonnie Koenig, Environmental Health Supervisor, Environmental Health Office, PHMDC
• Krissy Wick, Director of Public Services, Madison Public Libraries
• Terrence Thompson, Warner Park Community Recreation Center Manager, Madison Parks
• Michelle Drea, City Assessor

Have a Post-COVID Customer Service Tip to share? Add it to our online list and your tip may be shared during a future Customer Service Conversation!
Post-COVID Customer Service Tips List 

Tuesday, July 13

3:30 PM– 4:30 PM