Course Description

Continuous improvement (CI) is a method for improving the products, services or processes of our organization. The improvements can be incremental over time or achieved with a breakthrough moment. This program provides background on the City’s continuous improvement philosophy, provides you a “starter kit” of tools to help you focus your efforts in, identifying customer needs, studying data and time use, identifying root causes of problems and planning ways to bring about change and improvement through project teams. Participants will be asked to apply the program information to project improvements in their agency or in a city process.