Course Description

Staff from the Federal Mediation and Conciliation Service will be providing a one day training related to mediation skills and how to facilitate resolution in settlement conversations. Objectives include overview of:

  • Mindset, approach, and communication in mediation
  • Art of inquiry and how to question in mediation
  • Understanding the role of the mediator
  • Perceptual awareness and messaging
  • Role of trust in the process
  • Strategies to get to resolution