An important component of bringing your best self to work is to bring your authentic self to work. This course strives to show you how being vulnerable while setting appropriate boundaries may improve your work relationships and reduce the impact that work stress has on your personal life. Additionally, we will discuss the benefits of self-care in order to boost your resiliency and emotional intelligence, two important factors that contribute to feeling more fulfilled in your job. Please join us for this interactive course and make a plan to manage stress and improve your overall wellness.
Course Catalog
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There are no upcoming training dates for this course.
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You may have grown comfortable with Zoom for meetings and trainings…maybe so comfortable that you don’t realize that the status quo may be unintentionally excluding participants. Did you know that there are strategies and tips that you can use that can make your trainings and meetings more inclusive and effective for people with disabilities? This session will broaden your perspective and you will leave with actionable tips to use in future trainings and meetings.
Learning Objectives:
- Increase your understanding of disability-related barriers in virtual meetings
- Obtain practical skills to remove access barriers
- Be a better disability ally at work
Course Handouts:
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Build awareness on how bias, both explicit and implicit, can impact hiring decisions. Learn how to create an interview process by incorporating job-related behavioral questions with measurable benchmarks to effectively address bias in the interview process and for more objective candidate evaluations.
This course is mandatory for all supervisors and recommended for all interview panelists.
Course Resources:
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How can you be inclusive and respectful with people of all genders? With verbal and written examples, you will leave this training with specific strategies in using language that shows your coworkers and community members of all genders that you value them.
This course is part of the series of offerings related to the implementation of APM 2-52 as we work towards realizing our vision of being an inclusive organization.
Learning Objectives:
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Describe how gender-neutral and transgender-inclusive language differ
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Name at least 2 strategies for creating gender inclusion with language other than using they pronouns
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Explain the importance of using correct name and pronouns
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Demonstrate how to introduce a coworker’s pronouns
- Identify two ways to correct a pronoun or name mistake
Course Materials
- Gender-Inclusive Language Slide Deck
- Gender-Inclusive Language Leaner Material - Practice and Tip Sheet
Resources:
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“Feedback is the breakfast of champions” according to management expert Ken Blanchard. For leaders at all levels, it is how we learn and grow through our experiences. For managers, it’s a critical skill for improving team performance. Feedback also helps us maintain healthy boundaries and work environments. Yet it is one of the hardest “gifts” to give and receive.
This two-part series can help you move from fear to finesse.- Part 1, Foundational Feedback will focus on the value of a positive feedback mindset, avoiding common pitfalls, and strategies to give effective feedback.
- Part 2, Intermediate Feedback will focus on ways to give feedback up, down, and sideways. We’ll also explore practices to receive feedback with gratitude and composure. Here's the link to register for part 2.
You should complete the two courses in order, but you don’t need to sign up for both parts at once.
Learning Objectives:
Part 1:
- Understand a positive feedback mindset
- Avoid the three most common pitfalls that create defensiveness and resistance
- Learn to give effective feedback
Course Materials
There are no upcoming training dates for this course. -
“Feedback is the breakfast of champions” according to management expert Ken Blanchard. For leaders at all levels, it is how we learn and grow through our experiences. For managers, it’s a critical skill for improving team performance. Feedback also helps us maintain healthy boundaries and work environments. Yet it is one of the hardest “gifts” to give and receive.
This two-part series can help you move from fear to finesse.- Part 1, Foundational Feedback will focus on the value of a positive feedback mindset, avoiding common pitfalls, and strategies to give effective feedback. Here's the link to register for part 1.
- Part 2, Intermediate Feedback will focus on ways to give feedback up, down, and sideways. We’ll also explore practices to receive feedback with gratitude and composure.
You should complete the two courses in order, but you don’t need to sign up for both parts at once.
Learning Objectives:
Part 2:
- Understand how assertive communication strengthens feedback
- Learn to give feedback up, down and sideways
- Explore practices to receive feedback with gratitude and composure
Course Materials
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Swamped with way too many meetings? We know that poorly organized and run meetings lead to frustration and disengagement. In this webinar, you’ll learn practical tools to plan and run effective meetings so that you can lead people towards clear and actionable outcomes with greater confidence.
Please note, the November 8, 2023 session will be recorded.Course Resources
- Course Slide Deck
- Course Handout: How to Run Effective Meetings
- Includes course notes, resources, and a fillable meeting planner.
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In today’s interconnected world, successful decision-making centers on the active involvement of those who will be impacted by that decision. As a leader, making decisions can be one of the most difficult and stressful things you can do. This interactive course is designed to equip participants with the essential skills and strategies to identify, empathize, plan, and engage with those impacted by decisions. Through a combination of discussions, scenarios, and hands on workshops, participants will gain a deeper understanding of the dynamic nature of involving people in decisions that impact them and learn practical techniques to effectively engage people in projects and decisions.
Learning Objectives:
- Identify people impacted: Learn how to identify all relevant individuals/groups and the importance of recognizing varying degrees of interest and influence.
- Apply the four decision model: Explore and increase your understanding of the four-decision model so you know how to apply it to real-life scenarios for effective decision making.
- Create a plan: By the end of the course, you will have used the knowledge gained to create your own plan tailored to the specific people/groups identified for your decision/project.
Course Materials:
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In order to build and sustain inclusive and multilingual spaces in our organizations, everyone’s voice and lived experiences needs to be valued and recognized. It is critical that all City staff have the necessary tools and information to communicate with those whose primary language is not English. Do you know how to support individuals who drop by or call your office in a language other than English?
Attendees will learn how to connect with an On-Demand interpreter, inclusive practices in working with interpreters, and participate in scenarios to practice learned skills, including communicating with people who use sign languages. You will also learn about the City of Madison’s Language Access Program, services, and compliance requirements.
Learning Objectives:
- Connect with an On-Demand interpreter
- Use inclusive practices when working with interpreters
- Communicate with people who use sign languages
- Explain the City of Madison’s Language Access Program, services, and compliance requirements
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This is a two-part training for City of Madison committee staff, provided by Information Technology. If you have already attended one of these trainings, or if you do not host Type 2 virtual meetings, you may choose to register for only one of the sessions.
Please note that all staff must be trained on the legislative process before attending either of these trainings. If you need legislative training, please contact the Clerk's Office.
For complete information on Committee Meetings and resources, visit Virtual Committee Meetings.
Meeting Schedule
1:00 pm – 2:00 pm
During this training, we will discuss the City of Madison Meeting Schedule application. We'll go over how to:
- Schedule and manage meetings
- Add agendas, minutes, Zoom information, and other meeting details
- Manage online registration for public comments
- Manage information about your committees
This training is required for all committee staff.
Type 2 Virtual Meeting Hosts
2:00 pm – 3:00 pm
Type 2 virtual meetings are facilitated by City committee staff. During this training, we'll go over how to:
- Reserve Zoom licenses and schedule meetings in Zoom
- Use host and co-host controls in Zoom
- Manage committee members and public registrants during a virtual meeting
This training is required for all Type 2 committee staff. All staff must receive Virtual Meeting Host Training before facilitating a meeting. Two staff members must be trained for each committee that will be meeting virtually, including subcommittees and workgroups.
If you have any questions, please reach out to meetingsupport@cityofmadison.com.
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People with disabilities use service and support animals to meet their access needs and maintain safety and independence. If a person with an animal comes to your building or meeting, do you know how to avoid discrimination and when to grant access? This interactive training will help agencies better understand relevant laws and city ordinances, know how to identify service animals and emotional support animals and how to provide excellent customer service to people who use service and support animals in public places.
Learning Objectives
- Increase understanding of relevant laws and city ordinances
- Identify service animals and emotional support animals and avoid discrimination
- Provide excellent customer service to people with disabilities who have animal assistance
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Does it feel like everyone is on edge lately? Where people are angry or lashing out? Do you need additional skills to better handle this? Then join us in learning about Trauma-Informed Customer Service, which is all about how we can provide customer service to people who have had bad things happen in their lives.
As humans, we tend to internalize our negative experiences and the stress that comes with those. An example is the communal trauma that we all have been experiencing with the pandemic. The stress can accumulate and make us feel anxious or angry, and make it easy to lash out at others. Come learn about how to reframe these situations and acquire some techniques to better handle challenging customers.On Demand Option:
Now available as a 45 minute recorded video presentation so you can watch at your convenience or use as a refresher if you attended the live version. We encourage viewers to use the Questions handout to process the concepts presented, whether you watch on your own or with your work group. If you prefer a more interactive experience, please register for one of the upcoming sessions by clicking the button on the right.
Course Resources
Please read through the following materials before viewing the recording:
Handout: Trauma-Informed Customer Service Training
Handout: Trauma-Informed Customer Service Training QuestionsThere are no upcoming training dates for this course. -
Join us for a deep dive into what it means to live trauma-informed. We will explore the impact of trauma on a personal level and how it shows up in the workplace. We will provide you with skills to navigate this in the workplace by learning more about how to have difficult conversations, how to regulate, and how to set appropriate boundaries.
Learning Objectives:
- Discussion about types of trauma and how it shows up for different individuals
- What trauma looks like in the workplace
- Learn skills to help have difficult conversations, regulate, and set appropriate boundaries
Because this course is interactive, we request that you join from a computer or smart device. This course incorporates break-out sessions and we encourage your full participation in the virtual space.
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As a result of employee survey responses, the City began a new employee/supervisor check-in process in 2021. The goals of these discussions are to provide more support to employees, further our growth, and help us align individual performance with our organizational vision, mission, and values. This session provides an overview of the City process and highlights new tools developed to make these discussions richer and more productive.
Course Resources
Prior to the session, please check out our resources and come to the training session prepared with any pressing questions you might have about the Employee Check-in Process.
- Preview the Resources on the Employee Check-in Process and Resources page
- Identify 1-2 of your most pressing concerns about the Employee Check-in Process and bring those with you to the session.
There are no upcoming training dates for this course.